RosiesRetreat Terms & Conditions

TERMS OF AGREEMENT
By making a booking deposit with RosiesRetreat for the care of your dog(s) your are deemed to have read and accepted these terms and conditions.

OBTAINING PERSONAL INFORMATION
Due to the nature of our business it is necessary for us to obtain personal information from you from time to time, we will not however be unduly intrusive nor obtain or use this information in an inappropriate manner. We will only ask for and use personal information we need to conduct our business. All our employees who have access to and are associated with the processing of your data are obliged to respect the confidentiality of all personal information.

DEPOSITS
Your deposit will secure your booking. Until your deposit has been received, your desired space remains open for others to book on a first come, first served basis.
We endeavor to contact you in case you have forgotten, but after that we assume you no longer need the booking as no deposit was made.Your deposit means you have read and agreed to the terms and conditions here. The Client will be required to pay a non-refundable 40% deposit to secure their booking and the remaining 60% is required 3 business days prior to commencement of the assignment. Pick up of your pet is scheduled to be before 1 pm otherwise a half day charge occurs and in extreme cases an hourly rate will occur after 5pm. Time is of the essence in respect of payment so the minder can be paid on time. For non payment of an Invoice services will be withdrawn and RosiesRetreat reserves the right to withdraw from its service contract and may revoke the services granted to the client until full payment is made.

RosiesRetreat reserves the right to charge 15% on top of the total amount for Invoices unpaid for more than 7 days.

PROBLEM DOGS
A problem dog is one with excessive behavior issues i.e excessive urine marking inside and outside, excessive barking and howling. Any bad habits that can potentially ruin a minders home or upset the neighbours RosiesRetreat has the right to no longer accept those dogs that have become a liability or cause minders stress. Even if your dog doesn’t demonstrate these behavioral issues at home you have to take in to consideration its new environment, the dogs age, and anxiety levels. RosiesRetreat will always do everything in its power to reassure and love your dog,  but excessive behavior is not our responsibility. If your pet does display any of these issues, you will be contacted and asked your dog to be picked up. You should always have a plan B pre-arranged with a friend or relative who can collect the dog immediately if required.

CANCELLATIONS AND REFUNDS
As each booking is a legal contract if you choose to come home early or change dates we are unable to provide a refund. Cancellations must be made at least 48 hours prior to the comencement of drop-off time to receive a refund (less your 40% deposit) If cancellation is made within 48 hours of your agreed drop-off date, no refund will be provided.

PREREQUISITES
Please take time at the meet and greet to go over any concerns or issues your dog may have so we can discuss whether they are manageable as we don’t want your holiday or the dogs holiday to be stressful. Please advise the minder how your dog copes with being left alone if the minder has to go out as RosiesRetreat is not liable if your dog gets anxious and the minder has not been advised of this condition. The minders of RosiesRetreat take great responsibility to put aside any appointments or outings of their own when looking after your dog but you need to be aware they need to go shopping or out for short periods some times but will work with you if they are aware your dog has issues.

CONFIDENTIALITY AGREEMENT
The Client agrees not to employ or pay any of the minders of RosiesRetreat directly nor make any future bookings with them , all booking must go through Rosies retreat and clients are not to harass minders to take their dogs, if this is the case your booking will be terminated. RosiesRetreat minders are not required in any way to pick up or drop off your dog and are not required to do so , if you do need this service RosiesRetreat offers this service with a service fee and will arrange with the minder to organise this.
The Client agrees to be responsible for ensuring that the work environs of the RosiesRetreat are with the requirements of the Health and Safety in Employment Act 1992.
All dogs are to come and arrive clean and up to date with flea and worm treatment, if they are found to have these on them you will be asked to pay for any treatment to fix the issue and any vet visits if severe enough to warrant more action.
The Client will indemnify RosiesRetreat for and against all liabilities arising out of or in connection with any loss cost damage or injury caused directly or indirectly by the performance of the RosiesRetreat obligations provided such loss cost damage or injury are not caused or contributed to by any act default or negligence on the part of Rosiesretreat or their employees. The indemnity should include and extend to all costs and expenses made upon Rosiesretreat for investigating or defending any claim.

DAMAGE TO PROPERTY
If your dog/dogs has/have caused any internal damage to “minders” property, then you will be liable for all costs related to repairing such damage.
Rosies Retreat is not, nor will be, liable for any damages caused by your dog/s in the minders home. You will be asked to liaise with the minder on these costs. All and any quotes relating to such damage will be sent to you by the “minder” and payment by you to the minder in full restitution would be expected.

PUBLIC LIABILITY
RosiesRetreat does carry Public Liability insurance which covers the costs of damage or accidents outside of the minders property/home and the minder themselves.

INSURANCE
With the permission of the Client , a RosiesRetreat employee may wish to have their spouse or partner with them during the assignment. The spouse/partner will have passed the vetting program of Rosiesretreat and is also fully covered by Rosiesretreat Public Liability Insurance.The Insurance taken out by Rosiesretreat only covers the Rosiesretreat employee while they are working on an assignment booking from Rosiesretreat and for the duration and times of that assignment.
The responsibility of ensuring property,contents and any pets adequately insured whilst Rosiesretreat provides its services is the responsibility of the Rosiesretreat employee/Contractor.The Client acknowledges that even with the best of care,accidents and illness can occur with the pets,and therefore releases minders from liability should this occur whilst the pets is in a RosiesRetreat care.All dogs will be walked on leads. The Client will provide all food and other supplies necessary for the full care of their pet. Any food ,pet supplies or veterinary costs incurred by Rosiesretreat during the course of the assignment must be reimbursed by the Client.In terms of veterinary care the owner will if possible notify the vet before their holiday that Rosiesretreat payments will be made when they return from their holiday and if this is not termed correct procedure for the Vet then any payments made to Vet by RosiesRetreat will be paid immediately after you the Client receive a copy of the Invoice via email.

RosiesRetreat reserves the right to amend these Terms and Conditions.